Thanks for using Chess Community Kit

If you need assistance check out our FAQ page.

If you can't find the help you need there, you may also contact our support team by raising a ticket through your online account on the Chess Customer Portal.
If you can't login to raise a ticket, you can contact us about this at chessck.enquiries@chessict.co.uk.

Help

 
  • Chess Community Webkit
    • What subscription options are available?

      Our basic subscription includes:

      • Website hosting
      • A website address
      • The choice of 9 designs and five or fifteen colour themes depending on the template selected
      • Enough space for unlimited pages and up to 250 pictures
      • Templates and colour options for all your content
      • An easy-to-use Page Editor or an HTML Editor if you’re technically minded
    • What is included in the monthly support fee?

      The support pack includes a range of great features including:

      • Assistance with editing your website, including changing content on and/or layout of your pages, defining and modifying navigation
      • Help with setting up and configuring domain forwarding if you own an external domain and want to forward traffic to your Community Webkit site
      • Fixing issues with your site/s, and bug reporting and resolution
      • Assistance with administration transfers, or changes of site ownership
      • Change of names / contact details or data that you can't change via the UI
      • Queries around creating and managing your website
      • Assistance with our site downloader feature allowing you to capture an archive of your site
    • Will the site features remain the same?

      The tools and features you may already be familiar with will remain the same to ensure you can administrate your
      websites without interruption or the need to learn about new features.

    • Will the .btck.co.uk domain remain?

      Yes! The btck.co.uk URL will remain until 28th February 2023.

      Any newly registered sites will use a new Chess based domain

      Existing sites will be accessible via both the old domain (until 28th February 2023) and the new domain.

      • The top level domain will change from the BT address .btck.co.uk to .chessck.co.uk. For example mywebsite.chessck.co.uk
      • You can now use your new address and you should update any links on both internal and external sites, including
        any documents that may include your link address.
    • What are the security updates that have been applied recently?

      We have added many new security features to help keep you and your websites safe
      These include:

      • 2FA: We have introduced mandatory two-factor authentication to log in to the site. After providing your credentials,
        you will now need to validate your login session via your registered email address – and having done so,
        you can choose to remember the device for 30 days. It helps us to keep your account secure even if your password is compromised.
        Please make sure your email address is correct by checkiing ‘My Account’.
      • Password policy: We've changed our password requirements to make passwords stronger and more secure for users.
        We encourage you to update your password based on the new guidance, which states that passwords must contain eight characters,
        including at least one uppercase character, one number and one special character.
      • Additional features: You may be interested to know that we've also been working behind the scenes on some added security features
        that won't affect the way you use the site but will improve the overall security of Chess Community Webkit.
        • Updated Cookie configurations
        • Enhanced security and filtering of content and file uploads
        • Updated URL redirection to enhance security when logging in
        • Removed ability to execute scripts when a page is visited
    • I'm unable to login, why am I not receiving any two factor authentication codes?

      2FA codes are sent to the email address that is associated with your account.

      If you are not seeing them in your inbox you may want to check your spam/junk folders. If you find them here, there is typically an option to specify that "this is not spam/junk" which should ensure future emails are delivered to your inbox.

      If you can't find the email in your inbox or spam/junk then please contact our support team via Chess Customer Portal and we will be able to help.

    • Our website is being managed by several people, how should I manage this?

      Chess Community Kit makes it possible to have multiple people managing each website. The website owner should add sub-administrators by specifying their email addresses using the "Manage my website" page - you can add as many as you need, and there is no extra cost in doing this. If the user doesn't already have an account, they'll be invited to create one.

      We are aware that it was (until recently) common for people to "share" login details. The introduction of Two Factor Authentication has made this difficult, as 2FA codes are only sent to the one email address associated with the account that is used to log in. By nominating sub-administrators and having multi-factor authentication enabled, this helps keep your account secure, and helps you manage who has access to your website.

    • Can I create new websites?

      Of course, we have reinstated the ability for you to create new websites as of May 31st, with each site subject to the subscription fee.

      This will start a 30-day trial for your new site, after which our team will be in touch to find out whether you want to continue after that.

    • What does the future look like for the community web kit?

      • New templates
      • Mobile-friendly and device-agnostic improvements
      • Overhauled admin interface
      • Improved website builder
      • Drastically improved page loading times
    • How can I manage my account?

      Once you have opted to continue with us, you will have access to our web-based customer portal in which you can:

      • Pay your invoices
      • Manage support queries
      • Suspend your account
      • Upgrade your account

      If you manage multiple websites, please be aware that you will need to set up one account with us for each company that
      needs to be invoiced - we'll issue one invoice per billing period per account you have created.

    • How can I manage my websites?

      You’ll continue to administer your websites via the current admin site – nothing will change here (aside form feature improvements of course).


  • Cookies
    • What are cookies?

      A cookie is a small text file that is stored on your computer. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your use of the site. This can be useful in order to remember your preferences between visits to the site.
    • What changes have been made to pages?

      In order to conform to the latest guidelines around cookies, the footer of all pages now contains a link to a cookie information page. This page contains information on the cookies that are used by the Community Web Kit.
    • Can I add content to my website that may add other cookies?

      The editor on the web kit allows JavaScript to be added to pages. This allows users to embed content hosted out with the service, such as calendars and media players. Adding JavaScript to a page may introduce new cookies to the page. It is the responsibility of the website owner to keep track of and provide information on any cookies that are added to the website.
    • How can I display information on other cookies?

      You will have the opportunity to add further information about any other cookies on your site into an editable section on the cookies information page to cover any additional cookies that you may have introduced to the site.

  • Customising a site
    • Can I change the look of the site?

      To change the used layout go to "Layouts" page and select a layout you would like to use.

      On the "Layouts page you will find 7 layout templates each with up to 15 colour schemes. We also provide a free format template to use if you wish to choose the background of the Header and Left Hand Navigation Bars.

      You can change your layout template at any time and the content will move over onto whichever one you wish to change to, so feel free to try different layout templates until you are happy.

    • Can I change the header?

      To change the header of the site you must go to the "Site Settings" page.

      You can customise the header image, header title and contact details displayed.

      Additionally you can specify the default metadata (title, description, keywords) used for your website and an icon displayed to your site's address in the browser.

      By default the keywords from within the “Site Settings” will be used for every page however you can use different keywords for a specific page by accessing “Edit Page -> Edit Properties” when you are using the editing mode.

    • How can I change the order of items that appear in the navigation menu?

      To change the order of items that appear in the navigation menu go to the 'Pages' tab within the 'Edit site properties' area.

      To change the order click "Up" or "Down" next to selected item.

      You can also move items to sub-menus and back by clicking "Make sub level" or "Make top level".

      To hide the page from the menu click "Hide". To restore it click "Show".

      You can also add additional items for which you can specify the URL by clicking "Add a page".

      Those items can also be deleted by clicking "Delete".


  • Editing a page
    • How can I edit the home page of my site?

      To edit a home page of your website go to "My Websites" page and click "Edit" next to the website you want to edit.

    • How do I edit the page content?

      Each page has a number of edit areas.
      While in edit mode you would see "Edit" buttons on top of them.
      The main areas are:

      • Content - this area contains the main content of the page.
        To edit it click on the blue "Edit" button for the Content area or select Edit page -> Edit Content from the top menu.
      • Image Panel - this area contains a styled image panel.
        To edit it click on the blue "Edit" button for the Image Panel area or select Edit page -> Edit Image Panel from the top menu.
        The image panel can contain an image with an optional header and some HTML content.
      • List - the list is a styled area displayed on the home page only. It can contain a header title and a number of items.
        To edit it click on the blue "Edit" button for the List area or select Edit page -> Edit Image Panel from the top menu.
        The list items can have a title, image, additional HTML content and optionally a link to another page.
        To add a new item to the list click "Add New Item". To edit an existing item click "Edit" next to selected item.
        List items can also be moved up or down by clicking "Up" or "Down" next to selected item.

      To save the changes click "Save Page" on top of the content area or select Edit page -> Save from the top menu.
    • Can I make HTML changes to page content?

      Yes there is a HTML facility within the content editor for specific areas of your website allowing you to have full control over the styling and design of your site.

      For full details on this please refer to the User Guide section ‘Using the HTML Mode’ page 68.

    • How can I edit other pages?

      To edit other pages click an appropriate link from the top menu Edit page -> Go to Page.

      You may also click an item in the navigation menu when in edit mode.

    • I've made some updates to the page, but I want to change it back. Can I do this?

      If the changes haven't been saved you can select Edit page -> Rollback Changes from the top menu or simply navigate away from the page.
    • Can I add new pages?

      You can add as many pages as you want.

      To add a new page click Edit page -> New Page from the top menu.

    • How do I create links to my pages?

      In the content area you can add the links using the hyperlink function – i.e. type the text that you want to be a hyperlink, highlight the word and click onto the hyperlink function and add in the URL of the hidden page and click OK.

      If you are creating a link for a page within your website you must use the public address, that is the address of the page when it is not in edit mode (e.g. https://www.yoursite.btck.co.uk/yourpagename). When in edit mode you the address will contain ‘../build/’ and cannot be used by the public.

    • Can I have a contact form on the page?

      The contact form is added by default to you site's "Contact us" page.
    • Can I customise the contact form?

      You can customise the form by clicking Edit site properties -> Contact Form on the top menu.
      You can specify what fields should be included in the form and which fields should be required.
      You can also specify if the field is a single-line or multi-line field.
      You can also specify the order of the fields by clicking "Up" or "Down" next to selected field.
      You should also specify the e-mail address the messages should be sent to.
    • Can I delete a page?

      To delete a page go to that page and select Edit page -> Delete Page from the top menu.

      Note that the home page can't be deleted.

    • Can I restore a deleted page?

      To restore a deleted page select Edit page -> Deleted Pages from the top menu and click "Restore" next to the selected page you want to restore.
    • Can I have a Guestbook on my website?

      Yes you can include a Guestbook on your website which will allow visitors to your site add comments, subject to moderation by you.

      For further details please refer to the User Guide section ‘Guestbook’ page 27.


  • User details
    • I cannot login to my account, what do I do?

      If you are unable to login to your Chess CK admin account, please raise a ticket through your online account on the Chess Customer Portal. If you are unable to login to the customer portal you can request a password reset on the login page. If this doesn't work, please email us on ChessCK Enquiries.
    • How can I update my personal details?

      You can update your personal details on "Your Account" page.
    • How can I update the details of my organisation?

      You can update your school / organisation details on the "Your Community" page.
    • What are the terms and conditions for using the web kit?

      Here are the terms and conditions you've agreed to, when you initially created your Website: Chess CK T&C's

  • Support
    • How do I submit a support ticket?

      For all account queries, the fastest way to get in touch is through your online account on the Chess Customer Portal. Once you have activated your account, you can log a query, view and pay your bill, and much more.

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